I'm a mission driven designer equipped with sharp product sense ,
an eye for psychology and a love for human machine interactions
to shape thoughtful, human-centered product.
I'm a mission driven designer equipped with
sharp product sense, an eye for psychology
and a love for human machine interactions
to shape thoughtful, human-centered products.
I'm a mission driven designer equipped with sharp product sense,
an eye for psychology and a love for human machine interactions
to shape thoughtful, human-centered product.
I help HUMAN TECHNOLOGY understand each other.
I help HUMAN TECHNOLOGY understand each other.
I help HUMAN TECHNOLOGY understand each other.
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System Thinking
System Thinking
System Thinking
+
+
+
Experiences that
connect people
& scale businesses
Experiences that
connect people
& scale businesses
Experiences that
connect people
& scale businesses
Product
Strategy
Product
Strategy
Product
Strategy
Interactions
Interactions
Delightful
Delightful
Interactions
Delightful
Psych
Psych
Psych
logy
logy
logy
Yup! I do them all for enterprises and startups.
Yup! I do them all for enterprises and startups.
Yup! I do them all for enterprises and startups.
ABOUT ME
ABOUT ME
ABOUT ME
I’m a multidisciplinary designer and researcher bringing 5 YOE with a foundation in engineering, expertise in physical product design, and specialization in human–computer interaction. My work bridges form, function, and cognition by shaping how people interact with complex systems, both physical and digital.
My approach is grounded in responsible design and innovation by ensuring every experience I craft upholds trust, transparency, accessibility, and human well-being.
I’m a multidisciplinary designer and researcher bringing 5 YOE with a foundation in engineering, expertise in physical product design, and specialization in human–computer interaction. My work bridges form, function, and cognition by shaping how people interact with complex systems, both physical and digital.
My approach is grounded in responsible design and innovation by ensuring every experience I craft upholds trust. transparency, accessibility and human well-being.
I’m a multidisciplinary designer and researcher bringing 5 YOE with a foundation in engineering, expertise in physical product design, and specialization in human–computer interaction. My work bridges form, function, and cognition by shaping how people interact with complex systems, both physical and digital.
My approach is grounded in responsible design and innovation by ensuring every experience I craft upholds trust, transparency, accessibility, and human well-being.
AI, SaaS, E-commerce, Edtech ( Learning Management System), Fintech, Healthcare, Automotive, Logistic, Immersive Spatial Interaction (Museum Experience), Enterprise (B2B, B2C Systems)
Domain Expertise
Domain Expertise
Domain Expertise
AI, SaaS, E-commerce, EdTech (Learning Management System), Fintech, Healthcare, Automotive, Logistic, Immersive Spatial Interaction (Museum Experience), Enterprise (B2B, B2C Systems)
AI, SaaS, E-commerce, EdTech (Learning Management System), Fintech, Healthcare, Automotive, Logistic, Immersive Spatial Interaction (Museum Experience), Enterprise (B2B, B2C Systems)
Who I've worked with
Who I've worked with
Who I've worked with
SELECTED WORK
SELECTED WORK
SELECTED WORK
Salesforce Trailhead
Salesforce Trailheads
Salesforce Trailheads
Client: Salesforce
Product: Learning Management Platform (Enterprise, AI-driven)
Client: Salesforce
Product: Learning Management Platform (Enterprise, AI-driven)
Client: Salesforce
Product: Learning Management Platform (Enterprise, AI-driven)
View Case Study
View Case Study
CHALLENGE
CHALLENGE
CHALLENGE
As Trailhead expanded to support more roles, industries, and AI-driven content, users struggled with discoverability, personalization, and progress clarity across multiple learning tracks. Salesforce needed a scalable, AI-ready learning experience that could guide diverse users without increasing cognitive load.
As Trailhead expanded to support more roles, industries, and AI-driven content, users struggled with discoverability, personalization, and progress clarity across multiple learning tracks. Salesforce needed a scalable, AI-ready learning experience that could guide diverse users without increasing cognitive load.
As Trailhead expanded to support more roles, industries, and AI-driven content, users struggled with discoverability, personalization, and progress clarity across multiple learning tracks. Salesforce needed a scalable, AI-ready learning experience that could guide diverse users without increasing cognitive load.
SOLUTION
SOLUTION
SOLUTION
The strategy was to redesign the learning experience around AI-assisted discovery and personalization, while keeping user control and transparency at the core.
I worked on search and recommendations, filtering logic, course handling, and progress visualization by designing systems that integrated AI-driven signals into clear, scalable user flows. In close collaboration with product managers,
engineers, and researchers, I designed and prototyped solutions aligned with the enterprise design system and built to scale.
The strategy was to redesign the learning experience around AI-assisted discovery and personalization, while keeping user control and transparency at the core.
I worked on search and recommendations, filtering logic, course handling, and progress visualization by designing systems that integrated AI-driven signals into clear, scalable user flows. In close collaboration with product managers, engineers, and researchers, I designed and prototyped solutions aligned with the enterprise design system and built to scale.
The strategy was to redesign the learning experience around AI-assisted discovery and personalization, while keeping user control and transparency at the core.
I worked on search and recommendations, filtering logic, course handling, and progress visualization by designing systems that integrated AI-driven signals into clear, scalable user flows. In close collaboration with product managers, engineers, and researchers, I designed and prototyped solutions aligned with the enterprise design system and built to scale.
RESULT
RESULT
RESULT
Usability testing showed a 60% improvement in search efficiency, helping learners find the right content faster across key discovery flows. The Agentforce contextual prompt features are now live, enabling real-time, intent-aware guidance across the Salesforce Trailhead experience.
Usability testing showed a 60% improvement in search efficiency, helping learners find the right content faster across key discovery flows. The Agentforce contextual prompt features are now live, enabling real-time, intent-aware guidance across the Salesforce Trailhead experience.
Usability testing showed a 60% improvement in search efficiency, helping learners find the right content faster across key discovery flows. The Agentforce contextual prompt features are now live, enabling real-time, intent-aware guidance across the Salesforce Trailhead experience.
View Case Study
Interactive Museum Installation
Interactive Museum Installation
Interactive Museum Installation
Agency: Indiana University
Domain: Embodied Interaction, Spatial Interaction, Data Literacy
Agency: Indiana University
Domain: Embodied Interaction, Spatial Interaction, Data Literacy
Agency: Indiana University
Domain: Embodied Interaction, Spatial Interaction, Data Literacy
The work was formally published in a applied science - MDPI, contributing research-backed insights into gesture-based learning and data literacy in museum contexts.
The work was formally published in a applied science - MDPI, contributing research-backed insights into gesture-based learning and data literacy in museum contexts.
The work was formally published in a applied science - MDPI, contributing research-backed insights into gesture-based learning and data literacy in museum contexts.
View Publication
View Publication
View Publication
CHALLENGE
CHALLENGE
CHALLENGE
Museums increasingly use data-driven exhibits, yet children often struggle to meaningfully engage with abstract data through traditional screens. The challenge was to design an interactive experience that could make data exploration intuitive, playful, and collaborative in an informal learning environment.
Museums increasingly use data-driven exhibits, yet children often struggle to meaningfully engage with abstract data through traditional screens. The challenge was to design an interactive experience that could make data exploration intuitive, playful, and collaborative in an informal learning environment.
Museums increasingly use data-driven exhibits, yet children often struggle to meaningfully engage with abstract data through traditional screens. The challenge was to design an interactive experience that could make data exploration intuitive, playful, and collaborative in an informal learning environment.
SOLUTION
SOLUTION
SOLUTION
The approach focused on embodied interaction, translating physical gestures and movement into real-time data responses.
I led design of a large-scale, gesture-controlled installation that used physical metaphors and social interaction to help children explore, interpret, and discuss data together.
Working through research, prototyping, and on-site testing, the experience was designed to encourage curiosity, collaboration, and learning-through-play by bridging physical movement with digital data representation.
The approach focused on embodied interaction, translating physical gestures and movement into real-time data responses.
I led design of a large-scale, gesture-controlled installation that used physical metaphors and social interaction to help children explore, interpret, and discuss data together.
Working through research, prototyping, and on-site testing, the experience was designed to encourage curiosity, collaboration, and learning-through-play by bridging physical movement with digital data representation.
The approach focused on embodied interaction, translating physical gestures and movement into real-time data responses.
I led design of a large-scale, gesture-controlled installation that used physical metaphors and social interaction to help children explore, interpret, and discuss data together.
Working through research, prototyping, and on-site testing, the experience was designed to encourage curiosity, collaboration, and learning-through-play by bridging physical movement with digital data representation.
RESULT
RESULT
RESULT
User studies with over 200+ children demonstrated increased engagement, collaboration, and understanding of data concepts through embodied interaction.
User studies with over 200+ children demonstrated increased engagement, collaboration, and understanding of data concepts through embodied interaction.
User studies with over 200+ children demonstrated increased engagement, collaboration, and understanding of data concepts through embodied interaction.
Amazon CFCX
Amazon CFCX
Amazon CFCX
Client: Amazon
Agency: Inkoniq-CX 100
Vertical: Customer Fulfillment, Delivery Experience,
E-commerce CX
Client: Amazon
Agency: Inkoniq-CX 100
Domain: Customer Fulfillment, Delivery Experience, E-commerce
Client: Amazon
Agency: Inkoniq-CX 100
Vertical: Customer Fulfillment, Delivery Experience,
E-commerce CX
View Report
View Report
CHALLENGE
CHALLENGE
CHALLENGE
Amazon’s delivery experience spans multiple touchpoints from product discovery to checkout, yet users often struggled to understand delivery speed, cost, and Prime vs Non-Prime value.
Inconsistent messaging, verbose information, and fragmented delivery constructs increased cognitive load and reduced trust at critical decision points.
Amazon’s delivery experience spans multiple touchpoints from product discovery to checkout, yet users often struggled to understand delivery speed, cost, and Prime vs Non-Prime value.
Inconsistent messaging, verbose information, and fragmented delivery constructs increased cognitive load and reduced trust at critical decision points.
Amazon’s delivery experience spans multiple touchpoints from product discovery to checkout, yet users often struggled to understand delivery speed, cost, and Prime vs Non-Prime value.
Inconsistent messaging, verbose information, and fragmented delivery constructs increased cognitive load and reduced trust at critical decision points.
SOLUTION
SOLUTION
SOLUTION
The sprint focused on simplifying delivery constructs and clarifying decision-making across the funnel.
Through structured design sprint activities, user research, and competitive analysis, I helped identify key problem areas around delivery messaging, visibility, and trust. The solution reframed delivery as a clear, progressive decision, introducing consistent delivery language, reduced verbosity, and earlier surfacing of relevant delivery signals.
The sprint focused on simplifying delivery constructs and clarifying decision-making across the funnel.
Through structured design sprint activities, user research, and competitive analysis, I helped identify key problem areas around delivery messaging, visibility, and trust. The solution reframed delivery as a clear, progressive decision, introducing consistent delivery language, reduced verbosity, and earlier surfacing of relevant delivery signals.
The sprint focused on simplifying delivery constructs and clarifying decision-making across the funnel.
Through structured design sprint activities, user research, and competitive analysis, I helped identify key problem areas around delivery messaging, visibility, and trust. The solution reframed delivery as a clear, progressive decision, introducing consistent delivery language, reduced verbosity, and earlier surfacing of relevant delivery signals.
RESULT
RESULT
RESULT
Sprint validation indicated a ~25% reduction in delivery-related confusion and faster decision-making during product selection and checkout.
Sprint validation indicated a ~25% reduction in delivery-related confusion and faster decision-making during product selection and checkout.
Sprint validation indicated a ~25% reduction in delivery-related confusion and faster decision-making during product selection and checkout.
View Report
Huddle - Family Caregiving Coordiantion System
Huddle - Family Caregiving Coordiantion System
Huddle - Family Caregiving Coordiantion System
Domain: Healthcare (Pediatric Oncology)
Role: Lead Product Designer (End-to-End)
Project Type: Research-driven System Design
Client: Amazon
Agency: Inkoniq-CX 100
Domain: Customer Fulfillment, Delivery Experience, E-commerce
Domain: Healthcare (Pediatric Oncology)
Role: Lead Product Designer (End-to-End)
Project Type: Research-driven System Design
CHALLENGE
CHALLENGE
CHALLENGE
In pediatric oncology, caregiving is continuous, emotionally intense, and highly collaborative. Families often manage treatment coordination across weeks or months-sometimes years while juggling hospital visits, clinical updates, medications, and emotional care.
Caregivers currently rely on fragmented tools such as messaging apps, handwritten notes, emails, and hospital portals, which leads to missed or delayed clinical information, unclear task ownership across caregivers, high cognitive and emotional burden during already stressful situations and lack of shared understanding across family members involved in care.
In pediatric oncology, caregiving is continuous, emotionally intense, and highly collaborative. Families often manage treatment coordination across weeks or months-sometimes years while juggling hospital visits, clinical updates, medications, and emotional care.
Caregivers currently rely on fragmented tools such as messaging apps, handwritten notes, emails, and hospital portals, which leads to missed or delayed clinical information, unclear task ownership across caregivers, high cognitive and emotional burden during already stressful situations and lack of shared understanding across family members involved in care.
In pediatric oncology, caregiving is continuous, emotionally intense, and highly collaborative. Families often manage treatment coordination across weeks or months-sometimes years while juggling hospital visits, clinical updates, medications, and emotional care.
Caregivers currently rely on fragmented tools such as messaging apps, handwritten notes, emails, and hospital portals, which leads to missed or delayed clinical information, unclear task ownership across caregivers, high cognitive and emotional burden during already stressful situations and lack of shared understanding across family members involved in care.
SOLUTION
SOLUTION
SOLUTION
I led the design of Huddle, a centralized caregiving coordination system created specifically for families navigating pediatric cancer treatment.
The system supports caregivers throughout the hospitalization journey by integrating AI-assisted note capture for oncology consultations through speech-to-text and automated summaries, smart task creation and assignment informed by caregiver availability and shared, structured document management for reports, prescriptions, and treatment notes.
To ensure trust and clarity in high-stakes care settings, Huddle incorporates role-based access control along with clearly defined caregiver roles, assumptions, and real-world scenarios by reflecting the complexity and sensitivity of pediatric oncology care.
I led the design of Huddle, a centralized caregiving coordination system created specifically for families navigating pediatric cancer treatment.
The system supports caregivers throughout the hospitalization journey by integrating AI-assisted note capture for oncology consultations through speech-to-text and automated summaries, smart task creation and assignment informed by caregiver availability and shared, structured document management for reports, prescriptions, and treatment notes.
To ensure trust and clarity in high-stakes care settings, Huddle incorporates role-based access control along with clearly defined caregiver roles, assumptions, and real-world scenarios by reflecting the complexity and sensitivity of pediatric oncology care.
I led the design of Huddle, a centralized caregiving coordination system created specifically for families navigating pediatric cancer treatment.
The system supports caregivers throughout the hospitalization journey by integrating AI-assisted note capture for oncology consultations through speech-to-text and automated summaries, smart task creation and assignment informed by caregiver availability and shared, structured document management for reports, prescriptions, and treatment notes.
To ensure trust and clarity in high-stakes care settings, Huddle incorporates role-based access control along with clearly defined caregiver roles, assumptions, and real-world scenarios by reflecting the complexity and sensitivity of pediatric oncology care.
RESULT
RESULT
RESULT
40% reduction in caregiver coordination effort across task management, information sharing, and role ownership during the hospitalization journey.
40% reduction in caregiver coordination effort across task management, information sharing, and role ownership during the hospitalization journey.
40% reduction in caregiver coordination effort across task management, information sharing, and role ownership during the hospitalization journey.
THE IMPACT - IN THEIR WORDS
THE IMPACT - IN THEIR WORDS
THE IMPACT - IN THEIR WORDS
Nachiketa is a very-detailed individual who used to ask a lot of probing questions in order to deliver the right product. She is a brilliant UX designer, and her creativity shines through in all her projects. When working for us, she never missed a scheduled business meeting, and her honesty made billing a pleasure. She was one of the very few designers that my team enjoyed collaborating with regularly.
Nachiketa is a very-detailed individual who used to ask a lot of probing questions in order to deliver the right product. She is a brilliant UX designer, and her creativity shines through in all her projects. When working for us, she never missed a scheduled business meeting, and her honesty made billing a pleasure. She was one of the very few designers that my team enjoyed collaborating with regularly.
Nachiketa is a very-detailed individual who used to ask a lot of probing questions in order to deliver the right product. She is a brilliant UX designer, and her creativity shines through in all her projects. When working for us, she never missed a scheduled business meeting, and her honesty made billing a pleasure. She was one of the very few designers that my team enjoyed collaborating with regularly.
I have had the pleasure and honour of working with Nachiketa for more than 2 years. In that span of time, I have seen her grow in leaps and bounds. Whether it be research, design or testing, Nachiketa has time again proven that she is among the most dependable individuals at the company. A more than capable individual contributor, an awesome team player - Nachiketa is the complete package.
I have had the pleasure and honour of working with Nachiketa for more than 2 years. In that span of time, I have seen her grow in leaps and bounds. Whether it be research, design or testing, Nachiketa has time again proven that she is among the most dependable individuals at the company. A more than capable individual contributor, an awesome team player - Nachiketa is the complete package.
I have had the pleasure and honour of working with Nachiketa for more than 2 years. In that span of time, I have seen her grow in leaps and bounds. Whether it be research, design or testing, Nachiketa has time again proven that she is among the most dependable individuals at the company. A more than capable individual contributor, an awesome team player - Nachiketa is the complete package.
I have known her for almost 5 years now and over a period, I have seen her growing interest in the field of product design which is very appreciable from the projects taken up and completed by her. Her application of design process, research methods and creative ideation are found to be remarkable. I have seen her growing in confidence about her research presentation and concept generation skills
I have known her for almost 5 years now and over a period, I have seen her growing interest in the field of product design which is very appreciable from the projects taken up and completed by her. Her application of design process, research methods and creative ideation are found to be remarkable. I have seen her growing in confidence about her research presentation and concept generation skills
I have known her for almost 5 years now and over a period, I have seen her growing interest in the field of product design which is very appreciable from the projects taken up and completed by her. Her application of design process, research methods and creative ideation are found to be remarkable. I have seen her growing in confidence about her research presentation and concept generation skills
Designing with Intention
Designing with Intention
Designing with Intention
© 2026 NACHIKETA PATEL. ALL RIGHTS RESERVED
© 2026 NACHIKETA PATEL. ALL RIGHTS RESERVED
© 2026 NACHIKETA PATEL. ALL RIGHTS RESERVED
Always learning. Always iterating
Always learning. Always iterating
Always learning. Always iterating